Cash Advance - No Place Like HomeTo streamline work processes and improve ease
No Place Like HomeTo streamline work processes and improve ease of doing business, Hartford-based The Hartford redesigned its Electronic Business Center (EBC) agent portal home page.
Tough CallsInsurance contact centers face a difficult challenge in serving multiple customers, including distributors and policyholders, with very different interests. To maximize satisfaction, carriers must design contact center functionality to fit unique customer needs.
Tools That Fuel Growth2005 Executive Summit participants explored strategies for balancing growth with compliance and accountability requirements.
Bracing for the Claims StormThe 2005 hurricane season served both as a test of P&C insurers' claims processing technologies and as motivation to continue to upgrade their claims systems.
EMC Buys Captiva, AcartusIn the latest example of consolidation within the content management marketplace, EMC acquired information capture solutions vendor Captiva Software and archiving and enterprise report management vendor Acartus.
Tokyo Stock Exchange Execs Resign Over Botched SystemsAfter two computer failures, the exchange's president and two other executives have stepped down. Pay cuts loom for other top exchange officials.
NaviSys Supports TIAA-CREFNew York-based TIAA-CREF ($350 billion in assets) selected NaviSys' (Edison, N.J.) Enterprise Platform 9.5, a straight-through processing package, to support its policy administration.
Banks Trying to Sell Themselves to Immigrants Sending Money Back HomeIn the last year alone, major banks have unveiled an array of new services to court immigrants away from the hundreds of money transfer services operating in the United States.